Refund policy

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Refund & Return Policy

We want you to love your purchase, but if something isnā€™t quite right, weā€™re here to show our policy below to ensure a smooth return process .

IMPORTANT NOTE: Refunds available only when there is a problem with your order , on our part.

Eligibility for Returns:

  • Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
  • Returns must be initiated within 14 days of the delivery date.

How to Initiate a Return:

To start a return, please contact us via email at panagiotadimitrakoudi@gmail.com with your order number and details about the product youā€™d like to return. Weā€™ll provide you with further instructions and the return address.

Return Shipping Costs:

The customer is responsible for covering the return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for items lost or damaged during transit.

Refund Processing:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 15 working days and issued to the original payment method. Please note that shipping costs are non-refundable.

Non-Returnable Items:

For hygiene reasons, certain items (e.g. lingerie , final sale items) cannot be returned unless faulty or damaged.

If you have any questions or need assistance, donā€™t hesitate to reach out to us at [your email address]. Weā€™re here to help!

Thank you for shopping with us! šŸ’•Ā